|Category:||Car repair, Point of interest, Store, Establishment,|
|Address:||4834 S Orange Ave, Orlando, FL 32806, USA|
|Monday:||8:00 AM – 6:00 PM|
|Tuesday:||8:00 AM – 6:00 PM|
|Wednesday:||8:00 AM – 6:00 PM|
|Thursday:||8:00 AM – 6:00 PM|
|Friday:||8:00 AM – 6:00 PM|
|Saturday:||8:00 AM – 6:00 PM|
|Sunday:||10:00 AM – 5:00 PM|
Pep Boys is located in Orange County of Florida state. On the street of South Orange Avenue and street number is 4834. To communicate or ask something with the place, the Phone number is (407) 377-0486. You can get more information from their website.
The coordinates that you can use in navigation applications to get to find Pep Boys quickly are 28.492484 ,-81.374432
Britney is an excellent manager and staff/mechanics have been taking care of my car for years.
Brought my van in for an alignment and was pleased with the results and cost of service. I was a bit disappointed in how they managed the experience in regards to setting expectations for the turnaround time for the work. I had called the day prior and scheduled the first available alignment appointment at 8 am and was informed the job would take roughly 60 to 90 minutes. I arrived 15 minutes early, spoke with the service writer, signed the work order and informed him I would need the work completed by 11am at the latest and would be in their shopping plaza running errands. I left my vehicle with them at 8am, returned by 10am to see another customer's vehicle had been taken ahead of mine and my van had not been on on the alignment rack yet. I waited another hour and a half for them to complete the alignment before having to rush to work.
As a former service writer at a dealership I understand the importance of communicating with my clients and setting clear expectations and this is where my disappointments rests with this visit.
All other aspects of the visit were satisfactory. The customer waiting area and restrooms were clean, seating was spaced appropriately for social distancing and the check in and check out process was arranged for minimal contact. A courtesy inspection was completed on my vehicle and there were no pushy upsales for parts or other services.
Fantastic service. Quick, honest, professional and respectful. Great staff. Just happened to pick this place as we needed last minute tire repair at end of day on a Saturday. First time visit. Picked location based only on proximity and the fact that most other tire places were closed already. Expected the standard big headache with wait times and the uncomfortable sales pitch pushing for four new tires and empty pockets. Exact opposite experience and couldn't have left with a better impression of the staff and service. We were repaired immediately and back out on the road in no time. Will now return for future service.